Susan joined us as at the North Arden PCN as a Pharmacy Technician in July 2024 with over 20 years’ experience behind her. Prior to this she worked in community pharmacy, a less clinical position.
Her training for this position began when she started in pharmacy on a YTS scheme in Bridlington in 1986. Susan stayed there for 3 years, before getting a job with a local chain of pharmacies (about 30 pharmacies in the Northeast) where she stayed for a further 3 years mostly doing dispensary work.
In 1992 Susan decided it was time to leave Bridlington and head to Banbury and was a live-in nanny for a year, whereupon she met her husband and moved to Nuneaton. She soon headed back into pharmacy as a dispensary assistant with the Co-op Pharmacy in Bedworth in 1994 where she stayed for 18 months before getting a pharmacy job nearer to home in 1996 with an Independent Pharmacy.
During this time Susan trained and qualified via the NPA as a Pharmacy technician passing in January 2001. Eventually the independent owner retired and the pharmacy, after a couple of changes, became a very well-known large High Street Pharmacy. This was a very busy pharmacy which dispensed lots of items, gaining Susan a great deal of experience including in recent years providing private flu jabs and Blood pressure services. During this time, she was the patient safety champion and received many positive customer feedback responses and through her varied experiences Susan has developed excellent customer service skills which helps to make her patients feel at ease.
Susan loves helping patients in any way she can (patient facing or otherwise) and is delighted by the opportunity to expand her skills and gain more clinical knowledge to better care for her patients. She is excited about her future with our PCN and seeing where it takes her.