Pharmacy Technician

Pharmacy Technician

Pharmacy Technicians are pharmacy professionals who play an integral part in helping patients to make the most of their medicines. Their primary role is in supporting the Clinical pharmacists in the delivery of clinical pharmacy services.

They perform medicines improvement work to maximise safe, cost-effective best practice in prescribing under the supervision of the Clinical Pharmacist/s, assisting with medication safety monitoring systems (e.g., high-risk drugs) and liaising with clinicians and administrative staff to resolve medicine-related queries.

Pharmacy Technicians monitor practice prescribing and adherence to the PCN’s and Compendium of Pharmaceuticals and Specialties (CPS) policies, including any other local and national prescribing policies and guidelines. They improve service and quality through mechanisms such as audits.

Some of their chief duties are in supporting the Clinical Pharmacists in Structured Medication Reviews. Undertaking patient-supporting roles to ensure effective medicines use through shared decision-making. Supporting medicine reconciliation of patients whose care is transferred back into primary care in a timely and effective manner liaising with clinical and non-clinical staff along with patients and other providers to ensure patients receive appropriate medication post discharge and implementing electronic repeat dispensing (eRD) where possible.

The knowledge and skills of Pharmacy Technicians are widely recognised, and as registered professionals, Pharmacy Technicians are responsible and accountable for their own accurate and safe practice.

Our Pharmacy Technician

Donna Robson

Donna began her training by gaining her technical certificate and NVQ level 3 diploma in pharmaceutical science in 2018 with Buttercups Training. She then completed the Primary care pharmacy education pathway (CPPE) in 2022. 

Her Pharmacy career started in 2013 beginning as a Pharmacy support worker in the in-patient pharmacy at Harrogate District Hospital where she gained an NVQ level 2 in Pharmacy service skills and a BTEC level 2 in pharmaceutical science. During this time Donna then became a senior support worker.

In 2016 Donna then progressed in her career to become a trainee pharmacy technician within the hospital which was a 2-year course. When She registered as a pharmacy technician in 2018, she applied for and was successful in becoming a medicine management pharmacy technician within the trust, working on the wards doing drug histories and medicine management. During this time in 2018 Donna gained her accuracy checking qualification and successfully applied to be a dispensary lead and medicine management pharmacy technician.

Leading on from that in 2020 she applied for a role in the PCN for the Heart of Harrogate, initially working across 4 practises however after 1 year a second technician was employed, and after completing the CPPE pathway in 2022 Donna was promoted to the senior pharmacy technician for the heart of Harrogate. 

Donna officially began working for the North Arden PCN in October 2023 and whilst her role as a PCN Senior Pharmacy Technician for the Heart of Harrogate was very similar to her new role with our PCN Donna is keen to explore the differences between the in-practice work she has done before as opposed to the fully remote working she Will be doing now.

Donna is highly interested in lipid clinics. Prior to this she ran clinics for the practices she worked for discussing patient’s cholesterol and QRISK score and explaining their risk factors, offering lifestyle advice, and giving the patient all the information to allow the patient to make an informed discission about their health. Ultimately improving patient care, freeing up GP’s, Pharmacists, and nurses for more complex and specialist care a role that she thoroughly enjoyed.

She has great hope in the future to improve the service and patient care within her role and wishes to build a strong relationship with the team and continue to build on her professional development.